FAQ

Frequently asked questions

Do you provide customized size?


Yes, we just started to offer precut size in 2'x4', 2'x6', 2'x8', 2'x10' and 2'x20'. If you need other sizes, please email sales@wakullamat.com. We can offer irregular shape too but you will have the meet the mininum order quantity which is 10pcs. You can email us the design in 2D or .step file format.




How long does it take to arrive me after I place my order?


The shipment is via UPS ground or USPS priority so it depends on what carrier you choose and your location. We will try to ship out within 1 business week and send the tracking number via email.




Can I cut the mat myself for projects?


Yes! It is so easy to cut. What you need is just a pair of scissors!




Will the mat be UV resistant?


YES all our mats are UV resistant. A friendly reminder for outdoor usage, buy light color mat if you are going to walk on it barefoot in hot days.




What payment methods do you accept?


We accept all credit card and Paypal payments.




Do you take purchasing orders?


For orders with larger volume and order with government organizations, yes we do.




What are the shipment options? And how many rolls can fit on 1 pallet?


USPS, UPS GROUND, UPS FREIGHT. For 1 pallet, we can fit about 16 rolls.




What's your policy on returning items?


We have a 7 day money-back-guarantee. If you're not completely satisfied with your mat, you can send it back to us for a full refund, except for the shippinng and handling costs.





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