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FAQ

  • Do you ship to Canada?
    Yes, we ship to Canada via UPS International or LTL Freight. Email sales@wakullamat.com with your address and the products you plan to purchase for a freight quote.
  • What are the shipment options? And how many rolls can fit on 1 pallet?
    USPS, UPS GROUND, UPS FREIGHT. For 1 pallet, we can fit about 16 rolls.
  • How long does it take to arrive after I place an order?
    It is usually shipped out within 3 business days using UPS Ground. For the lower 48 states, it will take 1-5 days.
  • Do you have any sample that you can send us?
    Yes, you can order at $1/piece plus free shipping https://www.wakullamat.com/products
  • I would like to purchase some rolls or precut mats. How to proceed?
    Check our online store https://www.wakullamat.com/products to see whether you can find what you need. If you still have a question, email sales@wakullamat.com for recommendations.
  • Do you take purchase orders?
    Yes, we can set up PO customers in our system and take orders.
  • Do you provide customized size?
    Yes, we just started to offer precut size in 2'x4', 2'x6', 2'x8', 2'x10' and 2'x20'. If you need other sizes, please email sales@wakullamat.com. We can offer irregular shapes too; but you will have to meet the mininum order quantity, which is 10pcs. You can email us the design in 2D or .step file format.
  • What payment methods do you accept?
    We accept all credit card and Paypal payments.
  • What's your policy on returning items?
    We have a 7 day money-back-guarantee. If you're not completely satisfied with your mat, you can send it back to us for a full refund, except for the shipping and handling costs.
  • Can I cut the mat myself for projects?
    Yes! It is so easy to cut. What you need is just a pair of scissors!
  • Will the mat be UV resistant?
    YES all our mats are UV resistant. A friendly reminder for outdoor usage, buy light color mat if you are going to walk on it barefoot on hot days.
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